If the size of your product does not fit or the product does not meet your expectations, you don’t have to worry. There is 14 days guarantee to return and change the product. 

It is possible to return the products that are ordered online as well as from the physical store. The products have to be unused with tags and in the original package. It is possible to change the size of the product or ask for a refund.

You have to take into consideration that it is not possible to return the products that are personalized or have print on it.

RETURN IN ESTONIA

1. Fill in the return form that was sent to you with the order or download it from here..

2. Pack the products together with the return form. You can use the original packaging or plastic bag or box for the transportation.

3. Bring the package to the parcel machine from the same company that send you the package.

4. Choose return from the menu of the parcel machine and enter the return code.

The return code from Omniva can be found from the same SMS that was sent you when the package arrived.

The return code from SmartPost is the same code that you used while opening the parcel machine. It can be found from the same SMS that was sent you when the package arrived.

What next?

The returned package will arrive to us in 1-2 workdays, after that we start the return process. After that a new package will be sent to you or the refund will be made to the same account that you used for making the payment. The return process can take up to 14 days since the package is arrived. In most cases the return process will take 1-3 days.

Cost

The return and change of the product in Estonia is FREE.

RETURN AND REFUND OUTSIDE OF ESTONIA

1. Fill in the return form that was sent to you with the order or download it from here..

2. Pack the products together with the return form. You can use the original packaging or plastic bag or box for the transportation.

3. Send the products to the address mentioned below:

Global Soccerstore OÜ
Kirde 2a, Elva
61506 Estonia
Tel: +372 5307 7037

What next?

The returned package will arrive to us in 1-2 workdays, after that we start the return process. After that a new package will be sent to you or the refund will be made to the same account that you used for making the payment. The return process can take up to 14 days since the package is arrived. In most cases the return process will take 1-3 days.

Cost

The transportation costs and toll taxes will be paid by the customer.

If the product had defect, then at first, the transportation costs will be covered by customer. If expertise confirms that the product was with defect, then the costs will be refunded. In that case it is important to send us the copies of the bills.

CLAIMS

If the product that you ordered has defect, it is possible to make a claim.

Firstly, you have to stop using the product with defect to avoid it to get worse. If you do not stop using the product with defect, the claims will be not accepted.

As a next thing, you have to send as description of the defect and pictures about it. The product with the defect has to be returned to us. The expertise form can be found at the bottom of the page and the information about the return can be found at the top of the page.

We start processing your concern as soon as possible but it can take up to 14 days.

NB! Regardless of the problem, it is not possible to make a claim for FG (Natural Grass) boots that are used on artificial grass. 

Make a claim

For football boots, please mention what type of playing surfaces the boot has been used.