If the product that you ordered has a defect, it is possible to make a claim.
Firstly, you have to stop using the product with a defect to avoid it to get worse. If you do not stop using the product with a defect, the claims will be not accepted.
As a next thing, you have to fill out the form at the bottom of this page. Please include pictures with the form, in which the defect and the overall condition of the product are seen. We start processing your concern as soon as possible but it can take up to 14 days.
In some cases, we may ask you to sent the defected product back to us to examine the defect better. In this case, we will inform you about it.
NB! Regardless of the problem, it is not possible to make a claim for FG (Natural Grass) boots that are used on artificial grass.